Damage Report Form

We're truly sorry to hear that your product has arrived damaged or faulty. We understand that dealing with more than a minor bump or dent can be distressing, and we're here to help. Take a deep breath... let's address this step by step.

Don't worry - everything can be fixed, and if it's beyond repair, we'll replace it. We'll support you throughout this process!

We'll need some additional information, not because we doubt you, but because we may need to share the details with our workshop. To begin, please gather your name, email, order number, and a camera or phone to take photos.

Fill out the form as accurately as possible to ensure we can provide the help you need promptly.

Please enable JavaScript in your browser to complete this form.

Name *

Order# *

Email *

When did your product arrive? *

• Within 24hrs
• Within 48hrs
• Within 30 days
• More than 30 days

How did the damage occur? *

• It arrived damaged.
• I was just moving it.
• I was using it.
• I don't know.
• Other.

Kindly submit up to three clear photos, including at least one wide-angle shot. 📸 *

Click or drag a file to this area to upload.

Who do you believe caused the damage? *

• Manufacturing defect.
• Damaged by courier during transit.
• Damage caused by myself.
• Uncertain.
• Other.

Are you happy to try and fix it yourself? *

• Yes, I feel confident, I can handle it!
• Yes, but I could use some guidance.
• No, I don't feel confident fixing this myself.
• No, I don't believe this is fixable.

Kindly share any additional information below. (Limit: 200 words)

Submit